Communication

We communicate all the time with different people in different situations. However, we rarely think about the messages we are sending. If we can understand more about our own communication style and how it may impact on others, we can be more effective in all situations.

Duration

1 day

Who should attend?

Anyone wanting to improve their communication skills.

What they will learn

  • How different communication styles can influence behaviours
  • The importance of effective communication
  • Communication filters
  • What their favoured channel of communication is

Course outline

  • What is communication
    • What makes up communication?
    • Who we communicate with
    • Communication filters
    • Communication barriers

  • How we react
    • Words, thoughts and feelings
    • Listening and Understanding
    • The importance of body language

  • Communication styles
    • Identifying different styles
    • Identifying different channels of communication
    • How to build rapport

  • Feedback and review

Book your place now:

Call us on 07768 643917 or email info@genesistraining.org.uk to make your booking.

 
 

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