Customer Service

Customers  have become more discerning and far less tolerant over the past 20 years.  They understand their rights more and are  less likely to maintain brand loyalty.

This  half day workshop includes:-

  •  an overview of different aspects of
    customer service
  • discussion and examples of good and bad
  • internal and external customers
  • how to delight the customer
  • contact via email, face to face,
    telephone and letter


The  interactive workshop is designed for those who want to gain a basic  understanding of how to ensure the customer wants to return.

Book your place now:

Call us on 01353 880441 or email to make your booking.



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