Home » Professional Training » Performance Development » Handling Difficult People and Situations

Handling Difficult People and Situations

Conflict is a part of every day life and is often viewed as negative. This workshop aims to help delegates understand the causes of conflict and the impact of their own and others’ behaviour in difficult situations.


1 day

Who should attend?

This course is designed for anyone who needs to deal with difficult people or situations.

What they will learn

  • How our own behaviour and that of others affects people around us
  • How differently people communicate and how this can cause conflict
  • How to find common ground
  • Techniques for understanding and dealing with difficult situations

Course outline

  • Understanding our own and others’ behaviours

    • Behaviour and Personality
    • Our Inner Signals
    • Maps of the World
    • Communication Channels

  • What is Conflict?

    • Finding the Positives
    • Using disagreement as creative problem solving
    • Finding the Common Ground
    • Assertiveness – win-win situation

  • Real Life Situation – Group Exercise
  • Next Steps – Putting it into Practice

Book your place now:

Call us on 07768 643917 or email info@genesistraining.org.uk to make your booking.



You can be the first one to leave a comment.


Leave a Comment