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Interviewing Skills

The costs of getting recruitment wrong are immense both in terms of disruption to the team and in terms of costs of advertising. This course looks at the pitfalls of a typical interview and builds a structure for an effective interview which delegates will have a chance to practice.


1 day

Who should attend?

Anyone who is involved in interviewing for staff.

What they will learn

  • A systematic approach to interviewing
  • Effective questioning techniques
  • Active listening skills
  • How to gather and develop the evidence

Course Outline

  • The impact of poor selection
  • Pitfalls of typical interviews
  • A systematic approach

    • Structure of the interview
    • Effective questioning techniques
    • Active Listening
    • Developing the evidence

  • Communication barriers
    • Identifying different styles of communication
    • The impact of your behavioural style
    • How to build rapport

  • Video
  • Role play
  • Feedback and close


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